Cancellation Policy

Document: Marq. Limited Cancellation Policy

Version : 1.1

Last updated: 01 April 2023

  1. Marq. Limited (we, us, our and the “Company”) is a distributor of online courses (the “Courses”) and coaching and mentoring for management and business leaders (collectively “Services”) to individuals and businesses in Africa and abroad (you, your, the “Clients”).

  2. We take great pride in the quality of our Services and in delivering value to our Clients. We understand, however, that sometimes your circumstances or personal preferences may change and we may be unable to deliver meaningful value to you as our Client.

  3. In this case, you are entitled to cancel the Services and request a refund, which shall be granted on the following basis:

    1. If you cancel before the Start Date (as indicated on your Terms of Engagement), you will be entitled to a refund of the total course fees paid or payable by you, less the non-refundable deposit;

    2. If you cancel within 60 business days after the Start Date, you will be entitled to a refund of 50% the total course fees paid or payable by you less the non-refundable deposit;

    3. If you cancel after 60 business days after the Start Date, you will not be entitled to a refund.

  4. In the event of cancellation, the following will apply:

    1. You will receive confirmation of receipt of your request, including the calculation of any refundable amount to which you are entitled, within 10 business days of your notice of cancellation. This will include a form to be completed for payment of any refundable amounts, should they be due.

    2. You will lose access to all course content and online portals, including any chat forums, shared resources and online learning platforms. You will not receive any further benefits, workbooks, gifts, certificates or invitations to events of any kind.

    3. Any balances of outstanding amounts owing by you for the course fees will be payable by you within 10 business days of the cancellation confirmation from us.

    4. Any refunds due will be made to the entity and account from which payment was made and will not be offset against any outstanding amounts due. No refund will be processed until all outstanding amounts have been paid in full.

  5. Should you wish to cancel and, if applicable, request a refund, you may do so by sending an email to [email protected] stating your request for cancellation.